Start a claim on ebay right away, they will have to refund you. Alternatively, they might drop the package off at their local Post Office. Don't worry – if you're not in when a delivery is attempted our carrier will leave a card advising how to arrange a redelivery or where you can pick up … I’ve checked with neighbours, nobody has taken it in. Do you think I should do that without asking my neighbour if she has the parcel? I have opened a case with the seller who is being awkward and telling me to lodge a complaint with Royal Mail, however from past experience if I ring Royal Mail they will tell me they will contact the seller and investigate but they usually fail to follow through with their promises. Can I have my parcel redirected to a different address? When I checked email I had one off Hermes saying they’d delivered my parcel an hour earlier. Hermes lost my Debenhams parcel (before it even got to me) and after an infuriating 2 months chasing it up Debenham's have finally reported it missing to Hermes, and have just today issued me a refund. This is page 1 of 1 (This thread has 21 messages.). If your mail is incorrectly or incompletely addressed, this can cause delays. I think it’s so it looks like they’ve delivered more than they have. But they wouldn’t have needed to, as I was in all day and the front door is next to the living room, so I definitely didn’t miss any deliveries. If the mail was delivered to the correct address but addressed to the wrong person, you can write 'Moved' or 'Unknown' on the items and deposit them in a mailbox. When I said we’d been in all day, he backtracked and said he’d go back and see what ‘they’d’ done with it. Checked the tracking status today to find it had been delivered. The company made the guy who had delivered it to the wrong place come back and give it to me ... he told me that he isn't given enough time to make his deliveries, which completely checked out with the updates I'd been getting on the app (it took him 15 mins to get to my house from a location that usually takes me 30 mins to drive to!). I had the same issue last week and still haven’t been able to speak to anyone. I have raised a case but he is being difficult and keeps referring me to the complaints procedure on the Royal Mail website. Thank you all, I’ll try these suggestions! The tracking number is RT37506****HK but just wondering why it was not delivered to the correct address? I would contact the seller, that’s what I did when my H&M parcel went missing. It’s the only way I managed to contact them. Contact the previous owners and see if they had accepted the shipment, or they have sent it back. Promised I’d never use them again but it’s hard to find out in advance which courier service the seller uses. Oh god I’ve had horrendous experience with Hermes ( also live in a flat). You may want to think about getting one of those stickers to put on your letterbox that says if an item can't be delivered to return it to the sorting office. The most obvious one is that the mail or parcel was delivered to the wrong address by mistake. I had that with DPS just before xmas. Contacted my normal hermes courier ,she was on leave that week and got agency driver in, loads of parcels had no end of life data so depot manager marked them as delivered to ( non specific) safe place. I'm a little confused. If so you can make a section 75 claim if it's over £100 - www.moneysavingexpert.com/shopping/section75-protect-your-purchases/, Value is only £20, but it’s so annoying as I’d waited weeks for both sets of glasses to be in stock at the same time. Speak to Asda and they should contact Hermes for you. As PPs have said you need to contact Asda! To comment on this thread you need to create a Mumsnet account. Will people just FUCK OFF with the judging and assuming, Handhold please. wait outside or in your flat until they turn up. As i tracked & traced my parcel online, the item/s was reroute & delivered to the wrong address. Do you have questions about creating positive bathroom habits and routines? Apparently it’s coming tomorrow..via Hermes..fingers crossed. Anyway forgot about my vow and drunkenly ordered a blouse at the weekend. It hasnt been delivered, Im working from home , the window by my desk overlooks front path, I haven't been anywhere so would have noticed it being delivered but still checked with neighbours, under bushes etc and its not there. You have no obligation to send them back to the company or to pay for them. No matter what the mistake is, a parcel with an incorrect or incomplete address can cause delays. A FedEx customer service representative said there is no fee to retrieve the package; however, you will be responsible for paying any fees associated with shipping the package to the correct address. I live in a block of flats and due to secure doors, you can't get to individual flats without buzzing then coming up four flights in lift or stairs. Debenhams customer service was abysmal too but it was them, rather than any direct contact I had with Hermes, that resolved the problem. Although I got a refund, they never found the parcel. No problem. You’d better contact the person there to receive it for you. It needs to be the sender who makes the claim as they are the customer in this situation. However, I'd go to the shop first and ask (in a completely non-confrontational way) if they've had a parcel delivered. DH has gone off in an ambulance. It's up to the sender to confirm delivery, let them sort it out with the PO. It was a mobile phone i had paid extra for a saturday delivery, i was not amused. Please double check addresses before you send letters or parcels. A complaint about the wrong delivery address, according to the picture is not your residence, request a full refund. A small typo here or there may sound like a minor issue, but the cost of mailing packages to the wrong address can wipe out an e-commerce company's profits. Won't help with this case but will stop parcels going to her in the future. If you think you can help with additional details then please contact us … How will be the parcel dealt with once the address is wrong? When they notified me they had tried to deliver and i was out including a a photo of the wrong front door. i spend ages trying to get through to them going round in circles. Related: Dhgate - Dh gate has me on awaiting shipment and then cancelled order. If you put a return address on the outside of the package, the person that receives it might try to 'return to sender' themselves. Loss of a parcel is undoubdedly a civil matter, but if you have evidence of theft that is quite different. I have however emailed a complaint to them. It is a purchase from ebay. My Hermes delivered parcel to wrong address, Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox, www.moneysavingexpert.com/shopping/section75-protect-your-purchases/. So, If FedEx has delivered to wrong address.The company is alerted either by the sender or by the company’s internal tracking system. It's so frustrating. Thanks all. Royal mail parcel delivered to wrong address. It came up here before. Believe it or not I had a next delivery come today by my Hermes! If you are wanting to change the collection date for your order then please click here.. I have just checked and luckily i kept the reply they sent me to my last complaint so I do have a record of the previous missing item. If you need help or advice about your Yodel parcel delivery or collection, click through to find answers to any parcel query. The most annoying thing is the parcel is two boxes of glasses, they’re only from George / Asda, so only £20 for both sets, but I waited ages for both sets to be back in stock and they’re now sold out, so if the parcel is lost it means I won’t be able to reorder them , The company you ordered from can claim it as lost with Hermes and give you a refund or replacement order.There’s little point in going through the courier as they tend to take weeks to do anything. You can identify a mistaken delivery if the address and name on the package are different than yours. Believe it or not I had a next delivery come today by my Hermes! Whats wrong with you guys? They basically lied about everything. Your contract is with Asda so it's them that need to be dealing with Hermes.Also Hermes contract is with Asda, not with you, so leave Asda to deal with Hermes. Parcel delivered to the wrong address, recipient won't give it back. I just want to speak to a human being to tell them I haven’t received my parcel and they must have delivered it to the wrong address! white stuff now wont refund Useless hermes customer services and white stuff phone lines closed so having slow frustrating emailed conversations with white stuff customer services. However, if you are wanting to change other details such as the delivery address or the weight and dimensions then you would need to … To have bought a skirt that will drive me insane? He said he’d delivered a parcel but nobody was in so he left it by the door. The missus got a parcel today – a returned Australia Post wine-pack Xmas present with the original address over-stuck with a 'wrong address' label and hence returned. I was watching the updates on their app. Find out what Mumsnet users thought of Echo by Lloyd’s Pharmacy. Well, our shippers like to know if the delivery address is changing and would rather we don't make these changes without their consent. Good luck. I'd print it and take it into the shop and confront her, http://www.royalmail.com/personal/help-and-support/royal-mails-retail-compensation-policy-for-loss, http://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour. Call customer service for the company in charge of delivering the item and tell them what happened e-book bol.com. Never had a problem with them before. What happened was Hermes delivered to the wrong address, think No 421 delivered to 42. She tried to insinuate it was a staff member who signed for the item last time when my landlord spoke to her about she said she would have a look around for it but I never heard anything back. I watched the van pull up, waited for the guy to approach the house ... and then the app showed that it had been delivered and the van drove off. Yes it is a second one. That indicates the intended recipient has moved to another address or never lived there. Why cant we do this for you directly? They’re such pretty glasses . Contact the company you ordered through and they can get hold of my Hermes for you. I only find out the parcel is "delivered" when I get the email about two hours later. Ugh, sounds fishy. When I go online to chat with ‘Holly’, the virtual assistant, I get stuck in an infuriating loop asking me for my tracking number and telling me my parcel has been delivered and ending the chat. Could try that? I'd call the police on the non-emergency number and ask again. What should I do? So infuriating. Change my 1 hour delivery slot; You can't change your timeslot but you can still get your parcel. Your mail might get delivered to the wrong address, or it might need to be sorted by hand instead of by our automated sorting machines. All Rights Reserved. ©2020 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. It happened with the post office too. UPS delivers package to the wrong address. We peeled off the 'wrong address' sticker to find the original address below was 100% complete and correct and in clear, big type. She does seem to be always in the shop as her car is parked outside most days except Sunday and Monday when she is closed. What happened was Hermes delivered to the wrong address, think No 421 delivered to 42. DHL, dpd, royal mail, Amazon and yodel all at least have the decency to buzz and let me know they're here and to come for the parcel, even if they don't come upstairs. The standard practice for all the courier companies in case of wrong delivery is the same. Admittedly the guys for our area are pretty good. I ended up talking to the original seller and they sorted it out. If you'd like your order delivered in time for Christmas and New Year's Eve, please click here to see our last order dates. Here people seem to have a lot of success on the local Facebook page with getting in contact with the local Hermes manager for the drivers. Welcome to the Digital Spy forums. Nothing so far, but I logged it online with George and also resolver. Did you pay by credit card? How did the purchaser neighbour pay for the item? When I click on their proof of signature, it just tells me they’re not taking signatures. ladydedlock77 Posts: 1,473. If you have not changed the address, and yet the tracking status tells your package was delivered, … If the wrong address exists, it will be delivered to that address. On the Royal Mail website you can print off the actual signature for who signed for a parcel. If you’d like to join in, please sign in or register. Anybody ever had my Hermes say they’d delivered your parcel when they hadn’t??? Your contract is with Asda so it's them that need to be dealing with Hermes. The details on my parcel are incorrect. I have tried to explain to him he should contact them but he is not having it. I did contact the police last time and they advised as it was a civil matter they could not get involved and to contact Royal Mail. If the wrong address doesn’t exist, it may be returned back to the seller/sender if the sender’s return address is clear. For your security we aren't able to change the address your order is being sent to. When UPS cannot prove they delivered it to your address, you have a case against UPS. I was in all afternoon yesterday sitting by the window. They hadn’t. Please note that we are legally required to … I tried to message them on twitter but no reply. Try to ensure that whoever sends you post, knows your full address, including the postcode, and writes the address … We had this issue and used resolver.co.uk. Hermes failed to deliver a parcel to me a couple of weeks ago (also from Asda, funnily enough) saying they couldn’t gain access to the property. He said he’d delivered a parcel but nobody was in so he left it by the door. If you include a forwarding address, you’ll need to add additional postage. In many cases, you might find some similarities, but this package should be labeled for somebody else. That’s on the postman or woman. Same thing happens when I ring customer services. I have raised a case but he is being difficult. Contact the shipper and they can change the delivery address. That's actually not true. Given that the couriers take photos of the item after it's been delivered, it should be possible to show that it's not your house? Parcel delivery and tracking FAQs. To think that families who construct their lifestyle around two incomes are living very precariously? I always found Hermes said they’d delivered the day before they actually did so hopefully it’ll turn up today. If by credit card then usually the delivery address … Aaaaaggggghhhhh!!!! It was a driver I’d never seen before, so I asked who to contact about a parcel I hadn’t received yesterday. The email says there’s proof of signature, but of course they’re not taking signatures in the current climate. I've had the same problem. If a letter or parcel has an address on it, we authorise our carriers to try to deliver the item to the address mentioned on the label attached to … What can I do??? Tracking result - address problem Our delivery depot and our delivery partners overseas will do everything they can to locate the delivery address, but sometimes this isn’t possible from the details on the parcel. By pierrelejohn, December 23, 2009 in General Consumer Issues. Then your package is most likely delivered to your old address. Share Followers 0. According to the rep between justine and fastway they messed up with the address and the parcel was delivered to the wrong address. Thanks all. They then set up camp outside your address on the day of the delivery before attempting to intercept the courier. Go through … Is there now a second one other than the one delivered last November? Was showing as with courier for over a week then it was marked as left in safe place. If the package has already been delivered to the wrong address, FedEx can send someone to pick up the package. Problem is - it was delivered to someone called Shay in Dublin 11. The recipient refuses to return the package to UPS. If your parcel was delivered to wrong address and signed for by someone else, please contact the sender (The seller where you placed orders from) directly and confirm if the shipping address was labeled correctly. Good luck trying to contact Hermes, their customer service is atrocious. Long story short; I ordered a rare steering wheel and airbag from a Canadian eBay seller. It's the seller's responsibility to deal with it if a parcel goes missing. What happens when UPS delivers a package to the wrong address? It was a stressful nightmare but I did eventually get my package. Registered in England. It was a driver I’d never seen before, so I asked who to contact about a parcel I hadn’t received yesterday. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that you have a right to keep goods delivered to you that you didn’t ask for. Kindly be noted that 17TRACK is an open website for tracking shipments of more than 500 delivery providers. It’s a house with a clearly numbered front door and they deliver stuff here at least once a week I got stuck in the same annoying chat bot loop but I sent an email to their help address, they came back quickly and the parcel was at my door an hour later. The recipient did deliver to me eventually, I don't know why they didn't do it straight away but anyway, I did get the goods. Im having similar problems with white stuff order supposedly delivered by hermes. Thanks for all the tips. If there's ever an option to pay more to have the parcel delivered by someone other than Hermes I pay because Hermes are just not worth the hassle sometimes. Raise a dispute with Ebay. Hermes apparently don't like to do either. I would go in and ask her, if she starts screaming and is going to call the police, let her. It could also be that the post was delivered to the right address but has the wrong name on it. They manage to get in with service button then dump all deliveries for every flat in the communal area. Wouldn’t give me a local contact number, just kept saying he’d sort it. Unless you sent the parcel to yourself, Royal Mail wouldn't pay out to you. Sellers & staffs are so negligence! Some days parcels are piled up from all sorts of pricey sellers, I could honestly have my pick of deliveries for everyone in the building when walking past. To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. On their proof of signature, it will be delivered to the name... They never found the parcel 's them that need to contact them needs to be sender... Are pretty good customer in this situation think you can print off the actual signature for who for. And assuming, Handhold please case of wrong delivery address, and yet the tracking status tells your package most! 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Having it Mail website with white stuff order supposedly delivered by Hermes flat the! To think that families who construct their lifestyle around two incomes are living very precariously email says ’! Are living very precariously over a week then it was marked as left in place..., recipient wo n't help with this case but he is being difficult and keeps referring to!.. via Hermes.. fingers crossed creating positive bathroom habits and routines parcel with an incorrect or incomplete address cause. For somebody else oh god i ’ ve checked with neighbours, has. Actual signature for who signed for a saturday delivery, i was out including a! Pierrelejohn, December 23, 2009 in parcel delivered to wrong address Consumer Issues checked the tracking status today find! It by the door stressful nightmare but i did when my H & M parcel went missing up.! Thanks all it by the window your contract is with Asda so it 's them that to! Advance which courier service the seller uses you include a forwarding address, according the! Address on the Royal Mail would n't pay out to you how did the purchaser neighbour pay them...