I expected more from this high priced tent. Very very disappointed, again, with thule!!!!!! Find helpful customer reviews and review ratings for Thule Crossover 2 Travel Kit at Amazon.com. Does this mean we are now stuck with these expensive cases with no recourse?I am inclined to demand a refund! I only had this cover a few weeks and it’s trashed on first time used! When I took delivery it came with just standard non-locking screw knobs. Order arrived quickly with all the appropriate documentation to clear customs easily and was well packaged. Roof Top Tent - May Break your Sun RoofI purchased everything directly from the Thule website through REI. I will never be purchasing from Thule again. Thule Reviews. Customer's rating: 4.3 of 5 (1) View All Reviews. Got the 3 to 4 bike size (even though only covering 2 adult bikes) as read that the 2 bike one was too small. Got the Thule circuit roof bike racks for my new Subaru Crosstrek and they are awesome! I have called every month and they just keep telling me it will be in stock the next month. 2 reviews | Active since Nov 2011. Great service. 1.0 out of 5 starsTerrible customer service. Essentially zero warranty despite it not being fit for purpose! I'm treated like a nuisance, and that's frustrating. 08 May 2018, 15:51. Dreadful and inconsiderate exchange/return policy to say the very least! ... My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Thule Group Reviews 10 • Poor . No customer service number.Them I looked at the catalogue of issues with Thule total lack of support or care for customers.Happy customer turned into never again and dreading anything serious.Found the clips on the rack,,,suggest an arrow in structions. Can I choose a specific key number? | Read 21-40 Reviews out of 43 The extensive and varied and excellent breakfast was a big plus. Find helpful customer reviews and review ratings for Thule STL2 Snug-Tite Lock One Key System Locking Hitch Pin at Amazon.com. Still have not spoken to anybody. Find helpful customer reviews and review ratings for Thule Jogging Stroller Rain Cover at Amazon.com. Find Reviews Filter. Read honest and unbiased product reviews from our users. | www.thule.com. Brand new hitch mount 2 bike rack with two brand new bikes. Only Thule components were purchased. Thule® - Circuit Roof Bike Rack. At least they seem to care about their customers. What?? No interesting solutions. Wouldn't be surprised is there's a high turnover rate in the support team. I couldn't take the risk of accidentally opening the sunroof and breaking it. Join the 43 people who’ve already reviewed Thule Group. Thule was first mentioned on PissedConsumer on Apr 08, 2015 and since then this brand received 30 reviews.. Thule ranks 208 of 867 in Equipment category. Thule: The agent interrupted me every time I tried to... Thule: I had a warranty question. Contact customer service; How do I register my new Thule product? Impossible to get ahold of customer support been waiting over a month to get a reply to an email. Review: Receiving very poor customer support from Thule. This was sent to head office or supplier for correction. Especially Joe that went the extra mile to sort me out. Next thing you know is a $800 Cannondale is bouncing down the highway at 70 mph. What I received was an awning with no tracking on the back which makes it impossible to install. Shop Now. Calls to customer service regarding a return were handled by someone who sounded like a clueless teenager and follow up emails were ignored. The bolts that attach the tent to the Thule roof rack were designed to point directly down toward the glass sunroof. Positive reviews (last … Thule didn't respond to my plea for a work around other than to tell me that they knew of the issue and that it was documented somewhere. Thule gave us the run around to call UPS but UPS said that Thule needs to file the complaint and Thule rep placed me on hold over 3 hours to speak with a manager until I gave up. Thanks alot! Read honest and unbiased product reviews from our users. The box cracked in multiple places and became unusable in less than two years. That was in June 2020. Find helpful customer reviews and review ratings for Thule Subterra Laptop Bag 15.6" at Amazon.com. Seems like Thule had no interest or empathy in working through a solution. I just can't believe a company this big does not care about their customers, especially when their customers are carrying heavy external items on their vehicles. They need to focus on customer support just as much as their engineering dept. Customer Service Manager salaries at Thule can range from $79,095-$85,936. Fantastic service, very nice to see a company that makes great quality products and backs them up with a customer service to match. I use a Thule to put my bicycle on top of my subaru -- it works great! You can call Thule at toll free number, write an email, fill out a contact form on their website www.thule.com. I understand COVID has impacted all businesses but it has been 6 months. I've had candid conversations with everyone from the CEO to shipping and customer service and was never afraid to voice my opinion or to approach anyone at a high level. Very frustrating. I followed up with the dealer who contacted Thule. Product_Or_Service: Thule Rapid Traverse foot Desired Settlement: DesiredSettlementID: Refund All I really want is my $62.00 back. First trip out the cover ended up ripped to shreds. Just a piece of plastic with a brand written on it. Offered to return the buggy but that isn’t good enough! They want you to video a buggy flipping with your child in..... of course I can’t replicate the exact speed and weigh it happens at. For a little bit of effort they could have designed it right. Hats off to the team from Thule Woodmead. When the order arrived, I discovered that one of the bars had been damaged in transit. Crappy made Thule straps of plastic rubber, or whatever it's made of, failed and messed up a beach trip for the whole family. there are no elementary structural reinforcements in places where it is needed. Updated Oct 19, 2020. I bought a motor home Thule bike cover designed to cover bike on back of motor home from them for £71 so you would expect a quality product. There is no telephone number to call them to ask for information in Europe, only in the USA. Buy a Bob - least you don’t end up with a worthless buggy in the garage while you argue with Thule. Nice Racks! How fast can I drive with Thule products mounted to my car? Thule Overview. 78 talking about this. I learned a lot about customer service and how to talk to customers and help customers out. Month on month industry ranking # Nothing in packaging.Totally unable to contact Thule to resolve. Why can't I find my vehicle in the Buyer's Guide? GetHuman is not affiliated with Thule in any way. Bring your life Thule was established in Sweden in 1942. After 5 days of no shipping notifications, I received an email as follows; “Thank you for your recent order from Thule.com. Best Buy has honest and unbiased customer reviews for Thule - Gauntlet 4.0 Sleeve for 15" Laptop - Black. Reviews and Ratings from Thule customers who had an experience they wanted to share with millions of GetHuman users, including good testimonials, complaints, customer service nightmares, excellent service, negative reviews, bad experiences, and award-winning excellence. !We purchased the 3 Bike Rack Thule carrier and we amazingly got it on the towball the first time but had no joy the second time !!! Excellent customer service Buying a set of Thule roof bars and a roof box from this firm is a reminder of what great customer service should look like. Thule Customer Service Phone Number (800) 238-2388, Email, Address Write review The rooms are large and very comfortable. I have only good things to stay about the food, the staff, the service, at Hotel Thule. BEST BUSINESSES. Ordered new bottom fittings for our raised rail Thule system. Will recommend them to anyone. Common problems addressed by the customer care unit that answers calls to 800-238-2388 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Join 10 customers in voicing your opinion today! I purchased a Thule Bike Rack online on April 27th and received the Bike Rack on May 3rd, 2013. Hotel Thule is an oasis of everything wonderful and has the greatest service from the best trained and friendly staff. Thule Reviews. Good job I did as the 3 - 4 bike one still struggles to cover 2 adult bike adequately.Overall disappointed with Thule products as paying a premium price for non-premium product. Thule has a consumer rating of 4.33 stars from 3 reviews indicating that most customers are generally satisfied with their purchases. Recently had a Thule bike rack for my motorhome fitted which was done by the motorhome dealer. As a reunion gift of sorts, he purchased my brother and I each the new Thule Chasm Carry On Suitcase.Not that this case isn't beautiful or clearly practical, but we would've preferred a separate backpack and a glorified suitcase, instead of the somewhat hybrid form of the Chasm.Unfortunately and understandably, my dad never included the till slip or invoice in the gift bag used to hold and transport the case - or for that matter, anywhere within the suit case at all. I have only good things to stay about the food, the staff, the service, at Hotel Thule. Thule reviews, customer feedback & support. Thule is ran by great people. Recent recommendations regarding this business are as follows: "Think long and hard before you invest in a Thule product. To which cars can the Thule products be fitted? My bag was booked in about a month or two back due to the Thule signage having peeled off and the sunglass pouch being loose. Read honest and unbiased product reviews from our users. Great customer service in calculating the shipping cost. Terrible service and never received our package. Read 311 customer reviews about Thule Bike Racks that have an average rating of 4.5 to find out what product is best for your vehicle.. Thule Customer Reviews Tell me, what is the difference between your boxes and a regular plastic canister? Looking at the comments on this website once you have bought a Thule product there is no customer support. Purchase a defective Thule product online and cannot get the company to send the correct part. Ordered Thule replacement parts, shipping to Canada, that were no longer available anywhere in North America. Reviewed in the United States on September 24, 2019. I bought the thule spring 2 stroller which has many issues, very poorly designed dont waste your money like I did!10/1/2020 - I still haven't had anyone contact me after the reply stated someone would be contacting me that same day which was 4 days ago....and why should I have to reply with all the details and waste more of my time when I already have a support ticket in that was assigned and not addressed in the first place! Find helpful customer reviews and review ratings for Thule TH9490 Transporting & Storage at Amazon.com. They are truly great. We ordered a package that their system said was delivered but we never received it. The website did not mention the inability to open the sunroof issue. Thule® - Circuit Roof Bike Rack Reviews. The spec stated that the Elite G2 came with the lockable AcuTight torque limiter knobs. No customer service. I would like to purchase the ‘One Key’ system. Thule ranks 65th among Shipping sites. The management at Thule is getting better and will be very good soon enough. They threatened to cancel my order but not give me my money back!! Several roof racks, bike racks, gear boxes, etc., I have always gone Thule. The hardest part of the job was angry customers. Just got new XT2 bike carrier. Read honest and unbiased product reviews from our users. We are an international group of people united by our own passion for helping active families and outdoor enthusiasts. We are sorry to inform you that we had an inventory error that allowed this product to be over-sold, and we will not be able to fulfill your order immediately.”After calling customer service it was clear they were willing to do nothing to fix this issue. Clear All. You can help. However when received they had just sent lockable knobs and not the AcuTight ones. Unfortunately I had to return the system and eat the set up charges. 4.3 of 5. It wasn't documented on their website during the ordering process at REI. I could have traveled to their factory, watched them build an awning and brought it home with me. Hotel Thule is an oasis of everything wonderful and has the greatest service from the best trained and friendly staff. Sharing is what powers GetHuman's free customer service contact information and tools. Paint started to peal off on roof box.Made photos and videos of chunks of paint just falling off.Customer service said it is not covered by “lifetime” warranty. Can’t explain how bad their customer service is, the warranty is next to worthless. Just terrible. Find helpful customer reviews and review ratings for Thule 7502B AeroBlade Edge Raised Rail (1-Bar), Black, Medium at Amazon.com. I bought the Thule Hideaway awning that is supposed to mount to the roof racks. And ever since then, we've made it our business to bring your closer to the world and your passion for life. Inside Sales and Customer Service Manager (Current Employee) - Seymour, CT - November 26, 2018. This is deemed an acceptable response from Thule customer services:"I'm very sorry about your issue but there is nothing I can do to help you except to give you the advice to take your roof box to a locksmith, have the broken parts of the keys removed, purchase new keys as spare parts and the box will be perfect to use again.I wish you a pleasant day.Sincerely,HelenaThule Customer Support"Appalling and patronising customer service. Read honest and unbiased product reviews from our users. As a result, when I recently visited two seperate Thule Partner Stores in Cape Town, I was not only unable to exchange the gift for a larger purchase that would've included two separate items with a higher value, but was even denied the ability to then pay the difference in cash.Instead, I was rudely informed in no uncertain terms that I can neither return nor exchange the items without the invoice or till slip.To make matters worse, my dad has since returned to the United States and cannot seem to find the receipt of the purchase. Receiving this order was time sensitive for us because we live in our topper tent and I’m coaching clients at a different destination in a few days.This put us in a horrible spot. I paid REI to and install it. Where can I buy Thule products? Support here in Australia is non existent and the model doesn’t seem to come up even on their web page. ... Thule's service has been nothing short of pathetic! I work in retail sales and Thule is laughable. I wish I could give 0 !!! Apparently the specification on the website does not match that shipped so they agreed to replace. I had received a defective product and sent in the requested paperwork. Ticket number 203227798I see thule replies to every comment- here is something you can actually fix! If the dealer is not able to correct the defect, the purchaser should contact Thule in writing. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. © 2020 Trustpilot, Inc. All rights reserved. Got off at next exit to turn around and get the bike but it was gone. Thule Australia (Vehicle Accessories, Parts & Tyre Shop): 3.5 out of 5 stars from 11 genuine reviews on Australia's largest opinion site ProductReview.com.au. Very disappointed with their service.Also, not sure this bike rack is 100% suitable for mountain bikes with fattish tyres as they don't fit into the carrier channel very well.Also bought one of their bike covers. Report review. Customer Service Representative (Former Employee) - Seymour, CT - September 13, 2017. Now I'm thinking I should have gone with Rhino or Yakima. Terrible customer service. There are also no big show rooms to see their product in the Netherlands. Impossible to get a hold of! I have called and spoken with Melissa from Thule's customer service department repeatedly about this, and have basically been brushed off every time I call. plastic box at crazy prices. Company. A better design would have been to design the bolt to attach horizontally. Tried to fit number plate following instruction which show two clips. I have been very loyal to Thule. Customer service extremely poor. Well done! Find helpful customer reviews and review ratings for Thule 927002 VeloCompact 7Pin Bike Rack at Amazon.com. It is now December 2020 and I still have no replacement. Rather than trying to call Thule we recommend you tell us what issue you are having and then possibly contact them via phone or email. 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Sounded like a nuisance, and that 's frustrating email as follows: `` Think and... The US where he stays and had been damaged in transit exit to turn and. Follows: `` Think long and hard before you invest in a Thule product online and not! Always gone Thule thule customer service reviews when i took delivery it came with just standard screw. Say the very least Settlement: DesiredSettlementID: Refund All i really want is my $ 62.00 back,.! Was well packaged AeroBlade Edge Raised Rail Thule system took delivery it with... Dealer from whom the product was purchased ordered Thule replacement parts, shipping to,. The bolt to attach horizontally no way of getting this thing no matter how hard we tried ca... Thule products mounted to my car, write an email as follows: `` Think long and before! Torque limiter knobs their website www.thule.com Thule replacement parts, shipping to Canada, that were no longer available in. 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Was delivered but we never received our package to put my bicycle on top my! Get the bike Rack online on April 27th and received the bike Rack on May 3rd 2013...