I was just looking at my 2-year contract with Comcast and this is what it says. By using our Services or clicking I agree, you agree to our use of cookies. 100% works did it with internet plan to switch to fiber. We'll check if you can get Xfinity at your new home, and if you can keep your current plan, too. You should have not been billed an early termination fee as long as you have one service active currently. Comcast’s frequent defense of its usage plan is that the majority of its customers will never be affected by it, consuming less than 40GB a month. I honestly didn't remember the contract terms it was so long. If you cancel Service because you move your residence to a location outside of a Comcast serviceable area, you will be charged the early termination fee for the remaining term of the Agreement. Re: Early Termination Fee dispute Hi and my apologies, we should have specified to send your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number via a private message which you can do by clicking on my handle (Comcast_Gina) and choosing private message. I get my final bill and have a $110 early termination fee! Learn what you need to do to change, move or cancel your service. After an hour or so on the phone explaining that my fee was supposed to be waived and not getting anywhere, they told me to take it up with the physical comcast service center. We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I have talked to several people in regards to the early termination of my business class Comcast service. Waive any early termination fee normally charged for only canceling all Xfinity service early through December 31, 2021, for any customers that had entered into a contract prior to November 2020. Yelling or being rude will literally get you nowhere they will just act even more poorly. And they will never side with the customer saying the rep lied. Tell us when and where. Have a good day. I told him all this and he said he would have the termination fee removed. Alas, Comcast Business did not satisfy. I would like help to see if I can get this Refunded. Press J to jump to the feed. I found an almost verbatim complaint on their xfinity forums, where they didn't see it in the call notes, blah blah blah. Subject to Section A above, you will be charged an early termination fee if you disconnect your Xfinity TV, Xfinity Internet, Xfinity Voice, and Xfinity Home Services during the term of this Agreement. WTF? BEST ADVICE that they could give me. So unethical! The amount needs to be specified in the contract and agreed upon by both parties. I have been told that if I cancel I will have to pay 75% of the balance left on my contract (around $3000). Find communities you're interested in, and become part of an online community! Will I still incur the early termination fee after the 2 year contract expires? I kept my existing service active for a few months after moving while selling my old place (more money for them!) 6 comments. It's Comcraptic! There were but in my phone calls I just referred to phone service. Do they have the terms and conditions that you signed and acknowledged? Comcast Business Contract Help - Early Term Fees wavied for Phone due to issues but not the interet Our phone was canceled and early contract cancelation fees waived for phone however the retention department is insisting that we pay for the internet since no issues with the internet. Press question mark to learn the rest of the keyboard shortcuts. Press J to jump to the feed. Well, here we are two years later and I called to cancel our services today. Facebook Twitter Reddit Flipboard. Originally the rep told me it'd be $160/month for the same speed internet (ridiculous) and I eventually made it to the "Retention Team" and they offered me a 36 month contract for the same speed internet at $60/month. A flat fee for early termination is just like it sounds: The company or provider will charge you a flat amount for ending your contract early. Reddit; LinkedIn; More; Canada Prepares to Say Goodbye to the 3-Year Cellphone Contract; June 3rd is the Deadline. 1 year ago. It is BS: 3. save hide report. I was told that moving was a qualifying even to completely waive the EFT. It gets better though. How Much Is Comcast Early Termination Fee? I'm just SO FRUSTRATED. Billing. 1 (800) 934-6489 or instant chat: AT&T: AT&T, depending on how your contract was structured, charges a $180 early termination fee or $15 for every month on your contract or a combination of the two. v. Comcast Cable Communications Inc., Case No. Comcast/Xfinity impose a fee to cancel your subscription before the contract ends. Being charged an early termination fee by Mason1720 on ‎01-22-2021 08:05 PM Latest post on ‎02-04-2021 11:31 PM by ComcastChe 1 Reply 81 Views I specifically asked about moving also, because there was a potential move in our future, and the rep told me that particularly if we moved to an area without Comcast service, the EFT would be waived. If Comcast does not offer comparable Services and you activate Comcast residential Cable, Comcast High-Speed Internet or Comcast Digital Voice service within 30 days of your Service disconnection, the amount of the early termination fee will be credited upon proof of installation. Advice. Most people who move to an area with Xfinity can transfer their service in three simple steps — and reinstall for free, without a technician. How is this my fault? Ugh. This month, received the bill, it still shows $110 early termination fee. reps say. You can post for technical support, advice, or just to vent about how shitty and monopolistic Comcast is! A subreddit primarily dedicated to venting about your shitty experiences with Comcast. With no reason to cancel it was $360 with a decrease in $10 each month we had the contract. I would have paid if they had the documentation, but they didn't so it became a game of my word against theirs. As of 1 year ago they now have a digital contract and general service agreement to make sure that everything and all relevant policies are disclosed to prevent miscommunication and reps saying the wrong thing over the phone. As soon as I hear "This call may be recorded" it's enough for 2 party consent states. I signed the contract after that. I argued for about 30 minutes (lets be honest, I was mostly on hold) and told that I'd get a call back from a manager in 24-72 hours. If they don't threaten legal action, it's what I did when they couldn't produce the documentation and they dropped my $75 ETF. As far as I know they don’t waive etf for moving out of a Comcast area UNLESS you are military. Most of them have been centered on Comcast – #NeverForget. Comcast also put a curb on its data caps, which max customers out at 1 terabyte monthly, and instead offering unlimited data for no additional charge. She said all she can do is take half off. I replied to your modmail message, please reach back out to me there for further assistance. remaining applies ... Comcast is actually taking calculated measures to make things worse,” wrote one Reddit commenter. Accessibility Resource Center Skip to main content. The stories about horrible customer service when it comes to the various television providers is the stuff of legends. Welcome to the Xfinity community! She offered to split it $60/$60 with me, but I said no. Hi WeirdEfficiency, thank you for taking the time out of your busy day to create a post. That’s it. I recently moved and the rep I talked to gave me new account number but I got a bill from old account for a Early Termination Fee. I told them what I was told two years ago, and they said, "Well I don't see that in the call notes and that's incorrect information." It's why I record all calls to just about any customer service. Spokesman Alex Horwitz said Comcast does have early termination fees, but because of the extenuating circumstances, “the new location is not serviceable by Comcast,” they will waive the fee. I immediately called and spoke with Donte Fisher. Shop online or through the My Verizon app and get your orders fast. Cookies help us deliver our Services. Not my city or town or village but only my 8 street neighborhood. I am closing my business and moving to an area where Comcast does not serve. Right in the center of miles and miles of service all around me. Ugh. You’ll have a chance to look at all the details of your move before you even commit to packing. This is the most common type of early termination fee you’re likely to encounter with cell phone, TV, and internet service providers. But those with experience living under Comcast’s cap tell Stop the Cap! 4 comments. They also state that if I make any changes to my account then I may be penalized with a $150 early termination fee. Move Over Comcast, DirecTV Just Charged A Woman Who Died At The Age Of 102 An ‘Early Termination Fee’ by Douglas Charles October 2, 2019. Early termination fee: Customer service info: Comcast / Xfinity: Comcast / Xfinity charges $10 for every month left on your contract. Anyone in the city or Metro area dealt with this? If you have problems with your services, our experts are here to solve them. How do I. Comcast. This has been the policy for at least 3 years (I used to work for Comcast). Comcast data cap blasted by lawmakers as it expands into 12 more states Data cap harms poor people and isn't needed to manage network, Mass. The fee is $10/month for the remaining months of the contract. I called again, lady was super rude barely even listened to me. Comcast is raising prices for cable TV and Internet service on January 1, 2021, with price hikes coming both to standard monthly rates and to hidden fees that aren't included in advertised prices. Comcast early termination fee? Comcast for a $1,992.75 termination fee, and a letter from a collection agency because that fee had be charged off and sold to them. BUT I WAS LIED TO. The language in cable contracts is obviously very vague when it comes to this, and I've heard a vast gulf of experiences; the way I understand it, it varies from location to location, and I'm not gonna find out until I do it, or at least ask them about it, which I'm super looking forward to. You’re literally SOL unless somehow a super nice supervisor would waive it if you are really nice on the phone. Which is also ridiculous, but whatever. Two years ago, I switched from a Triple Play (because it had slowly and mysteriously creeped to over $200/month) to just internet. The amount of the early termination fee declines each month of the Agreement. Originally the rep told me it'd be $160/month for the same speed internet (ridiculous) and I eventually made it to the "Retention Team" and they offered me a 36 month contract for the same speed internet at $60/month. For instance, if you cancel your subscription with 9 months remaining, Comcast will charge you $90 … Our community is your official source on Reddit for help with Xfinity services. The lawsuit, entitled Datascope Analytics LLC et al. Xfinity is not an internet provider where I am moving, so I will not be able to transfer my service. So, if you want to cancel six months early, this would be a $60 fee. Early termination fee of $20/mo. Solved: Salesman told me that Verizon would reimburse or credit me for any early termination fee charged by Comcast when I switched over. When I moved i wanted to bring comcast with me but they do not service my neighborhood. Reddit is a network of communities based on people's interests. New comments cannot be posted and votes cannot be cast. Comcast first offered to remove him from collections, erase the $1,000 early termination fee and clear up his credit history, but only if he agreed to re-establish all of his previous services, including XFNITY Home. Getty Image. I work from home in Texas. There is a brick and mortar Xfinity store near my home that I will be returning my equipment to, but I wanted to consult Reddit's advice first. share. But literally they have a monopoly so it doesn’t even matter. That monstrous early termination fee Hello all. If you have questions about your services, we're here to answer them. Sure, $60 isn't that much. If you need anything else please don't hesitate to create another post and reach back out to me via modmail, I am happy to help. Switch to a non contract plan cal back and cancel the next day. They're trying to hit me with a $120 fee for breach of contract. This thread has been locked by the moderators of r/Comcast_Xfinity, More posts from the Comcast_Xfinity community. Hello WeirdEfficiency, it was a pleasure speaking with you and I am glad that we were able to get this taken care of. You either have to bite the ETF and if you turned down the lower ETF price you’re unlikely to get that again as it was the one rep who offered, or try to get a supervisor and be super nice. It just feels like they’re encouraged to say whatever to get you to sign a contract because of that verbatim complaint!!!! 100% Upvoted. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Get it fast with In-store & curbside pickup or same day delivery. Two years ago, I switched from a Triple Play (because it had slowly and mysteriously creeped to over $200/month) to just internet. and despite multiple assurances that the ETF wouldn't apply, it stuck and they even sent it to collection! She told me I entered contract last year, I was like no I have not had contract with Comcast in years, then she said June 2018 I said that is this year and that was when I took in the faulty equipment. To receive the credit, you must contact Comcast by calling, 1-855-487-0252 within forty-five (45) days of … Hello WeirdEfficiency, it was a pleasure speaking with you and I am glad that we were able to get this taken care of. Review and approve. Lie about Early Termination Fee. C. Early Termination Fee. He sent me an email with his contact info and he said he would call me back that day when it was removed. Lo and behold there was a $100 early termination fee still pending on my account! Press question mark to learn the rest of the keyboard shortcuts. I'm in the oil industry/finance, so I need super-reliable for both phone and Internet, particularly the latter as the applications I use are data-heavy (financial information and whatnot). BEFORE agreeing I asked about the cancellation policy. Can get this Refunded the ETF would n't apply, it stuck and they just! Comcast customer service is here to answer them were but in my phone calls I just to... 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