Review these expressions and read the sample conversation. This job has expired. travel requests. Processed accounts receivable invoices, assisted with payroll and bookkeeping. Coordinated services related to Hotel Sales to maximize revenues and guest satisfaction. card transactions, etc. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Performed other various administrative tasks such as data entry, answering phones, filing, etc. Interpersonal Skills: (Verbal communication, Team working, Working standards, Customer care, Flexibility, Personal Hygiene and Listening) Ensure the highest standard of customer care is used at all times; Ensure all comments and complaints are passed on to the manager immediately; Ensure high standards of personal hygiene Trained and managed all new staff members in order to maximize our occupancy, room revenue and our average daily rates. Assisted 12 centers and over 60 dealers with contract discrepancies and customer complaints. Created and monitored all hotel room rates for the resort as well as special package rates. Then listen to the audio and do the exercises. To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Assisted with the implementation of retail programs, production systems, and daily operations. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Located in the Financial District of San Francisco consisting of 804 guest rooms and 67,000 square feet of convention space. Managed all front office duties including P & L review, budget preparation, training and MOD participation. reports, calculated weekly payroll for front desk personnel. Customer Service, 15.4% Performed and handled all reservations procedures. reports to assist in revenue management. Provided effective customer service by assisting clients with reservations and answering questions concerning the resort. Magazines Monitored budget, forecasted, yield management, and promoted revenue opportunities. Trained and developed reservations and PBX staff. Implemented comprehensive training program which helped to increase guest service scores and signature shop scores. Supported Front Office Team and Sales Department with day to day operations. Created 50 training manuals and implemented standard operating procedures. Managed room blocks, general inventory, and rates. Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction. Entered all group contracts and rooming list into property management system and obtained advance deposits for incoming guests. Tips for Creating a Great Reservation Agent CV. Conducted a weekly one on one meeting with group sales and accounting managers, as well as weekly management meetings. 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