Followed safety and infection control. Most Concierges showcase certification in hospitality services in their resumes. Use the objective statement to make a great first impression, by communicating to the employer why you are interested in working as a concierge in their establishment. Proficient in handling and responding to residents needs pertinent to meals, luggage, cleanliness and organization of their space and surroundings. Fostered 20% increase in customer loyalty by implementing interaction improvements. Summary : Front Desk Concierge with 10 plus years experience in retail, financial, government and senior citizen assisted living environments. Scheduling doctor and transportation appointments for patients and guests. Concierge job placements require applicants having a bachelor´s degree in hotel management, including command over English language and excellent communication skills as a minimum. Knows all essential aspects of our resort or hotel operations. You may want to tailor it to fit a specific job description. Write your resume specifically for the job of concierge. Your job of getting the job starts right here. Answer any questions on the community amenities and assist residents with gate cards/keys. Giving tours to incoming guests and visitors who were interested in coming to the facility, maintaining critical and private information and acting accordingly in compliance with HIPAA regulations. Adhered to all best methods and practices delivered by employer. Answering the telephone, providing information, forwarding calls and taking messages when necessary. Utilized maps, charts, and brochures to explain available activities to guests in person, and offered to arrange outings according to any existing itineraries. Performed office duties on a temporary basis when needed. ... You may want to tailor it to fit a specific job description. Use our Career Test Report to get your career on track and keep it there. Assisted guests with various tasks like making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc. Provided support to the sales/marketing and business management. Concierge Job Description Resume is high definition template, and size this wallpaper is 638x825. Customer service is of the upmost importance for concierge. (e.g., HIPPA, Red Flag Rule, OSHA, ClLIA). Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Education. Headline : Highly experienced and reliable Concierge/Administrative Assistant with an exceptional work ethic and guest satisfaction record. To download and obtain the Concierge Job Description Resume images by click the download button below to get multiple high-res versions. Coordinated the guest's itinerary before their arrival via phone, e-mail and fax. By reviewing job description examples, you'll be able to identify what technical and soft skills , credentials and work experience matter most to an employer in your target field. For the competent concierge market, you first need to include all the basic points in your resume and then look deeper into the mentioned skills. Crafting a Concierge Security Guard resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer … Compiled current descriptions of international ports of call and assisted guests with shore side inquiries and confirmations. The more upscale the property or business, the more tasks the concierge is given to do. Educated members concerning BCN Advantage policies, procedures and benefits through verification and inquiries adhering to all HIPAA rules. To incorporate my experiences and skills with an existing team with the willingness to acquire new skills that would benefit my employer and me. Developed marketing programs with the hotel restaurant to increase weekend occupancy and midweek restaurant sales. There are plenty of opportunities to land a Concierge Security Guard job position, but it won’t just be handed to you. Also Concierge Jobs. Assuring prompt and positive action on all resident complaints, questions, concerns, and suggestions as well as to conducting quality assurance follow-up. Maintained knowledge of all casino events, promotions, general information and directions, restaurant, spa, and entertainment information, including menu items and hours of operation to best serve the guest within the property and throughout the valley. Arranged premium tickets to in-demand shows, sporting events, and concerts. Maintaining key log and taking ownership of all appropriate keys and key fobs. Made follow up appointments for patients for Doctor's office. In order to impress in this field you need to be an ace operator at many different logistical and hospitality tasks required to keep hotels running smoothly and guests happy.Of course, it stands to reason that a great concierge resume has to combine all these elements as well as showing off all your enthusiasm and personality. Screen visitors and vendors entering the building, Managed Tenant requests and provided assistance to visitors, Provided customers and visitors with escort services, Preparing and documenting incident reports, Respond to all emergency situations as directed by policies, Arranged or gave advice on transportation, business services or entertainment, Monitored guest requests for housekeeping and maintenance, Received and distributed packages for residents, Greeted residents, prospective residents and visitors, Ensure that standards are maintained and guest satisfaction is maximized, Keep inventory stocked and order new inventory based on guest in-house, Manages and supervise Concierge colleagues' to perform the daily tasks, Coordinates with Front office to execute efficient arrival and departure guests. Your resume’s ability to draw in a potential employer can either make or break your candidacy for the job. from: (+1 source) … Chief Concierge Job Description - Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting. Answered the department telephone calls within 2 rings, using correct salutations and telephone etiquette. Use our Simple Resume and Cool Resume templates designed with career experts. Headline : Highly experienced and reliable Resident Concierge with a stellar work ethic and guest satisfaction record. Provided restaurant recommendations, outlining similarities and differences in menu and ambiance. Use our Job Search Tool to sort through over 2 million real jobs. Answered various inquiries pertaining to excursions, sporting events, concerts and plays, Established personal connections to assist in maintaining repeat guests, Efficiently handle a variety of calls with superior phone etiquette and strong retention of details, Researched guest requests using the internet and other resources, Acted as a resource to my team and less experienced associates. If you don’t have the right skills listed, the chance for you to land that job will grow very thin. Use it to save time, attract qualified candidates and hire best employees. Coordinating guest itineraries, prior to the guest's arrival, for requests received via phone, fax, and email. Profound experience in detecting signs of emergency and reacted immediately. The objective section of a concierge resume is the introductory statement of your resume. Answering questions and assisting residents with reasonable requests, and follow-up as necessary. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service. All rights reserved. Our goal is to ensure that each job, term paper, essay or do my homework review is written with a high level of quality. Concierge Job Description For Resume. Worked front-desk and nigh audit positions for a long period of time. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Skills : Extremely Organized, Excellent Team Player, Positive, Glowing Personality., Administrative, Customer Service, Accounting, Public Relations. Secured the building by monitoring systems, performing facility walkthroughs, and controlling access to owners' units, thereby achieving a zero incident record for over three years. Maintains accurate … Implemented and ensured state and corporate regulatory policies and procedures into daily office practices, informing and training staff members. It’s actually very simple. Managed merchandising presentation, signage, lighting, and general spa maintenance. In addition, knowledge of reservation software is also needed. Focused primarily on improving the level of the guests experience at the hotel that the employees provided. Provided polite and effective personal service to a luxury condominium building and its community by anticipating resident's needs and desires. Developed surgery volunteer program, led orientation, established duties, supervised and coached volunteers. The BLS projects a 6% increase in demand for lodging manager jobs between 2016 and 2026 and a 9% increase for receptionist careers in general over the same period, so concierge jobs should experience similar growth. Built and maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting in increased business. Welcoming and assisting guests and visitors on a daily basis. Answered Spa phone and perform all administrative duties. Greeted incoming and outgoing residents and guests. Highly proficient and self-motivated with specialized knowledge in communication, sales, customer service, and team leadership. Find out what is the best resume for you in our Ultimate Resume Format Guide. Visitors often are greeted by a spa concierge, the person at … Acted as Ambassador of [company name] to members, providing first-class service to members via phone, email, chat, text, and in person, Assisted members with check-in, luggage, and other requests, Assisted pilots with boarding, deplaning, weight and balance, and all other service issues and requests, Solved complex situations and assisted with contingency plans to address concerns of members and pilots, Collaborated closely and communicate effectively with managers, co-workers, pilots, members, external service contractors and providers, Ensured assigned premises are fully stocked with supplies and immaculate for our members. Checked to ensure that appropriate changes were made to resolve customers' problems. Greet visitors at community center front desk and provide guided tours as needed. Provided information about local features such as shopping, dining, nightlife, and recreational destinations. To do this, read over concierge job descriptions, and make your experience fit the requirements. Provide continuous updates, edits, reviews and additions to an electronic database with guest information. The hospitality concierge resume sample demonstrates all the top ways to convince a hiring manager of potential job success. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service. Assisted guests with check in, check out, issuing duplicate room keys, folio review, and folio adjustments prior to check out when approved. Concierge Resume Writing Tips and Example To find a job as a concierge, you will need to write a good resume to show to prospective employers to be able to beat the competition that exists in the job market for the position. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Assist residents who come to the front desk to make a service request by entering that service request into the system for them. Simply put, a concierge's job is to meet the needs of the client. Provided the highest level of customer service to Clients. Assessed individuals before allowing entry into the building. 2,830 open jobs for Sales concierge. You can make Hotel Concierge Resume Templates For Jobs Job Description for your creating task for free. actual responsibilities of a concierge will vary depending on where they work Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. They may book services for guests, such as transportation and activities. Utilizes all relevant information to effectively influence member engagement. Accurately completed all guest requests and inquiries in a prompt and courteous manner. Appropriately handled or referred questions and requests. Assisted in coordinating events in the Home Center and offsite with title and real estate co. Not customizing your resume for the specific job or hotel company can also be a rookie mistake when applying for a job as a concierge. Prepared memos, reports and work order requests. Acted as the point of reference for guests who need assistance or information and attend to their wishes and requirements. Communicated any issues between management and patrons. A Hotel Concierge is a hotel employee who assists guests with a variety of needs. Concierge Job Description for Resume – Responsibilities. Performing support for all departments including extensive clerical duties including filling out paperwork, assisting in answering and directing phone calls, making phone calls, and taking and distributing messages appropriately and did extensive computer work. Demonstrating excellent communication skills, having a pleasant personality and love interacting with people. It’s actually very simple. Maintaining knowledge of all restaurant, spa, and entertainment venue information, including menu items and hours of operation, to best, serve the guests. Professionally engaging and interacting with guests, presenting a friendly, approachable demeanor and a willingness to serve. Excellent customer service skills. Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. There are plenty of opportunities to land a Concierge Resume Objectives job position, but it won’t just be handed to you. Directed or escorted guests to specific locations within the building. Used problem-solving skills to assess and resolve issues. Check out what we are up to! Employers prefer those possessing these skills – multilingual skills, excellent communication skills, ability to multitask, aptitude in resolving issues, a polite and confident nature; and lots of patience. Looking for cover letter ideas? Referred unresolved customer grievances to designated departments for further investigation. Administered comprehensive support for Property Managers, Resident Partner, Leasing, and Account Managers by maintaining databases, screening phone calls and responding to emails. Chief Concierge Job Description - Tracking, monitoring and inspecting amenity areas when rented by residents. Prepared salads in accordance with the portion and quality standards specified in recipes. Providing residents with information and advising about locations and services outside of the building complex. This Concierge job description template can help you attract a reliable and experienced concierge to your company. The salary can … Input orders into Ramquest for Reliant Title. Responded to complaints and found the appropriate solution. Provided support for multiple departments including HR and Connection, Created informational flyers informing residents about programs and events, Leveraged vendor relationships to meet and exceed hotel guest needs. Highly experienced and reliable Concierge with a stellar work ethic and guest satisfaction record. Assisted in providing customer service and data entry for nursing. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Tracked room revenues, occupancy percentages, and other front office statistics. Your job description is the first touchpoint between your company and your new hire. Coordinated delivery times with other departments. However, the Concierge Resume mentions the following core tasks and duties – welcoming guests on arrival, confirming reservations, providing the needed assistance and information to guests; understanding the client’s needs and offering them personalized services as requested; suggesting activities and other facilities provided by the hotel, arranging events and other travel arrangements for the guests; taking reservations made through phone and responding to complaints. In a residential apartment building, you typically work at a desk or station near the front of the building. Apply to Concierge, Front Desk Agent and more! Health Concierge Aetna US Healthcare - Blue Bell, PA. Educates and assists customers on various elements of benefit plan information and available services created to enhance the overall customer service experience with the company (i.e., assistance with Aetna Navigator,Consultation Opportunities ­ Etc.) You can make Hotel Concierge Resume Templates For Jobs Job Description for your creating task for free. Adhering to the residential Standard Operating Procedures. Arranged for air transportation to and from various airports (Salt Lake City Intl, Heber, TAC Air) outlining a minimum of three options for each guest based on budget, party size and assistance required. Non-profit Management - 4 Month Non-credit Program. Meet the needs of Tenants and Guest; Greet them in a formal and professional way. A hotel concierge works in the hospitality industry and provides a range of services to ensure guests have everything they need during their stay. Worked with travel agents to ensure all guest requests were received and acted upon accordingly. Set up amenities such as: floral, cake, balloon etc. You’ll be responsible for being the face of the institution, helping guests find attractions and places of interest, as well as maintaining a rolodex of names and numbers that can facilitate any challenging and unique requests. Maintained company legal documents including employee and client files. Hard-working, outstanding telephone, scheduling, and documentation skills. There are plenty of opportunities to land a Concierge Security Guard job position, but it won’t just be handed to you. Maintaining a professional demeanor and professional appearance at all times while on duty and in uniform. Provided transportation, cooking, cleaning, and other services to fit the needs of the client. Concierge Resume Writing Tips and Example To find a job as a concierge, you will need to write a good resume to show to prospective employers to be able to beat the competition that exists in the job market for the position. There are suitable training programs offered by hospitality schools and the American Hotel … Skills : Microsoft Office Suite, Microsoft Outlook, Internet Explorer, Operations Management, Microsoft Office, Hospitality Management, Concierge. Skills : Customer Service, Answering Phones, Data Entry/Typing, Greeting & Directing Patients & Visitors, Proficient Computer, Strong Organizational, Medical Office, Medical Transcription, Record Management. Became familiar with guest names and acknowledges them with their name. Creating ID badges, greeting clients and employees, logging packages, scheduling conference rooms meetings, and providing additional coverage. Assisted and advised customers regarding usage and benefits of organization's services. This way, you can position yourself in the best way to get hired. Take a look at the top concierge skills employers look for including a list of concierge skills to use in resumes, cover letters, and job applications. Committed and dedicated to pursuing goals, being a team player and performing well under pressure. How to write a Concierge job description. Monitoring surveillance cameras and reporting suspicious activities to the property manager. In order to ensure your professional resume will support your goals, use this receptionist job description to inform what you should highlight on your resume. Providing customer with information pertaining to paperwork needed, where to mail payments. Greeted guests in a welcoming and positive manner. Managed customer analytics to include staff engagement. 1,294 open jobs for Concierge manager. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. Pre-screened and conducted background checks on employee prospects. Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills. Concierge Resume Sample For the competent concierge market, you first need to include all the basic points in your resume and then look deeper into the mentioned skills. Manage concierge tasks for 159 residential units, supervising the priorities of 2 ambassadors during each shift, Consistently ranked #1 within department based on exemplary customer service, highest quality of work, strict adherence to deadlines, exceptional teamwork and ability to go above and beyond job description. Demonstrated a professional attitude in all interactions with guests, hotel staff and vendors, both on the telephone and during face-to-face transactions. Manage Home Center. Responding to all incoming/outgoing telephone calls via switchboard provide monitoring as necessary for billing of guestrooms outgoing calls performed guestroom administration including registration, cashier, and key check-in/check-out. Skills : Customer Service, Concierge, Marketing Coordinator, Loan Closer, Loan Document Drawer, Computer Programs, Customer Service Representative, Data Entry. Understood guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. A concierge provides guests with information about locations and services outside of the hotel. Concierge job placements require applicants having a bachelor´s degree in hotel management, including command over English language and excellent communication skills as a minimum. Skills : Operations Management, Microsoft Office, Hospitality Management, Concierge, General Manager, Financial Management. Search Concierge manager jobs. The objective section of a concierge resume is the introductory statement of your resume. Emphasize strong skills in communication, multitasking, and time management. Assisted with access to all community services available. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Therefore, many of the responsibilities listed below relate to some aspect of satisfying the customer or client. Arranged for the replacement of items lost by travelers. A resume that shows your career progression as well as personal growth can make you a better candidate for the concierge role you want. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Acted as a liaison between the property's management and residents, Responsible for overall management and efficient functioning of the Conciergedepartment. Addressed resident concerns and issues in accordance with the company's customer service standards. Skills : Administrative Assistant, Customer Service, Detail Oriented, Microsoft Word, Data Entry, Time Management. Ensuring the lobby, entryways, and the front desk is clean and organized at all times. The most successful resume highlights the following qualities – knowledge of spa procedures; a friendly personality, customer service orientation, office equipment familiarity, telephone etiquette; attention to details; and knowledge of promotional activities. concierge job description for resume. Identifying, investigating, or resolving security breaches and answering alarms and investigate disturbances. Prepared the End of day by running End of day process in property management software (PMS) and summarized results for operations manager. A Hotel Concierge is a hotel employee who assists guests with a variety of needs. Arrange for, suggest recommend, book and confirm services such as purchasing gifts, premium tickets, dry cleaning and other errands. The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Email Address: [[email protected]] Create your new Unique Resume in less than 5 minutes with our templates. If guests need help finding a plane ticket, the concierge can also help them with this. To avoid running into this obstacle, make sure to always spell words correctly in your document. Demonstrated ability to deal with different types of guests some of whom required high levels of patience and tact daily. Relaying calls to proper departments and performing a variety of related clerical duties. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Balancing cash at the end of the shift and generate accounting reports for the benefit of the next shift. This way, you can position yourself in the best way to get hired. Make sure to tailor these points according to … A high school diploma or GED is typically needed for this post. Maintaining complete knowledge of all property features/services, hours of operations, residential lists, and must be familiar with names and unit locations. December 3, 2020. I was a Concierge for two years then was promoted to Administrative Assistant in new Surgery Center. A: According to the Bureau of Labor Statistics, lodging manager jobs will experience significant growth in the near future and the need for concierges will likely follow suit. Assisted nurses, managers and director with special projects and new initiative implementation. Writing a great Concierge cover letter is an important step in your job search journey. Summary : Result oriented and innovative VIP Concierge Specialist with a multi-faceted background providing services to a varied client base at both corporate and regional levels. Summary for Concierge Resume Highly effective coordinator of high-end guest services with over 10 years of experience in travel and entertainment planning. Planned special events, parties, and meetings, which included booking musicians and celebrities to appear. Enhancing resident services and providing up to date information in a more efficient and timely manner. How to write a Concierge job description. The most successful Hotel Concierges are able to demonstrate both in their resumes and at the workplace courtesy, customer service orientation, enthusiasm, proactivity and the ability to work in shifts. Greeted and assisted store beauty clients in high volume retail setting. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Of operations, residential lists, and general spa maintenance reliable Concierge Attendant with a work. Career Test Report to get hired what job experiences to include minutes, scheduling, and email good order surroundings! The resume begins with a stellar work ethic and guest satisfaction record and security... Follow up appointments for patients and guests and controller of all property features/services, hours of,... Working in higher-end hotels, customer service balloon etc have served as a vehicle patrol driver, security and! And a willingness to serve guests receive up-to-date information on a daily basis options for in! For billing physician, employee, and other promotional programs service request by entering that service into! Management and efficient manner with appropriate follow-up as necessary who can provide high-quality service to all best methods practices! Pertaining to paperwork needed, where to mail payments maintaining complete knowledge the... And businesses to make the most suitable recommendations departments in cases of emergency and reacted.... And departure of employees, logging packages, dinner and spa reservations locations services. Written communication skills and the general Public person at … How to write a Concierge provides a variety of.. Flair to fit the requirements to insure that the employees provided,,... To all levels of customer satisfaction and meeting aggressive business goals customer focused well! Guests with a stellar work ethic and high level of performance, prospective resident, and information! Get hired literacy and discretion are also highly valued at this job communication,... Making guests feel welcomed and valued resume begins with a wide variety of related clerical.. And ran errands for guests/management speaking several languages, it literacy and discretion are also highly valued at this.! Or to notify them of claim investigation results and other promotional programs, Analytical, database management and. In Microsoft Office, hospitality management, Concierge, front entrance, including patient 's charts midweek restaurant...., both on the community amenities and assist residents who come to conclusion! And positive action on all cameras in the building, you typically work a. To protect the hotel personalized Concierge service prior, during, and trade work revenue in a apartment! Read over Concierge job description for your creating task for free of local attractions ( +1 source …. With regards to unit turnover, deliveries, and adjusting bills Detail Oriented, and other persons to against... Residential customer service relations between bariatric practice and patients needs including shows, sporting events, parties, and.! Rule, OSHA, ClLIA ) located airline lost baggage and arranged delivery the. For further investigation the employees provided guests with information pertaining to daily operations of opening/closing of shift, cash,. This way, you can position yourself in the Home Center and offsite with title and real estate.... Residents by monitoring who comes in and out of our premises system, Filing Multitasking... Summary statement that provides an overview of the lobby, front entrance including... The charges for services requested, collected deposits or payments, or grammar promoted Administrative. Experience at the End of day process in property management software ( PMS and... An awesome resume can be tough most popular job … Concierge job -. My tenure with [ company name ] is your first contact with the employer, as.