Even the people I work for get mad quickly because they want the thing to work their way, like their old manual one did. I have been so frustrated with the Delay Mode setting on the computer. Even worse, if you are running hot water when it starts to recharge, your water heater may fill up with hard water and that can take a couple days to flush out of the system so you will be on semi-hard water for a day or two. I misunderstood that I had to remove the cowling to locate the operational buttons. I agree. My unit is 13 years old and I've dealt with their customer service several times over the past 11 years. It also appears to be well made. I was quite respectful to them & just wanted to understand what caused the problem so I could fix it, and prevent it from happing again. The Waterboss Water Softener is a highly efficient water softener that runs quietly and includes built-in iron and sediment filters. Inventory is sold and received continuously throughout the day; therefore, the quantity shown may not … WaterBoss 900 – popis produktu WaterBoss 900 je najúčinnejší a plne automatický systém na trhu, určený na čistenie vody v bytoch a rodinných domoch. They said we must have one of their certified plumbers look at it. Then, one day, I noticed that immediately after a re-charge (a DAY TIME recharge despite it being set to 2:00am) that only 100 gallons was available. The resin tank and brine cabinet are warrantied for 10 years. My first install in my home is still working well after 10 years, which is probably getting close to end of service life for the resin tank. It’s logical because it will start charging when you are running water and the chances are greater that it will reach the re-charge point when you are doing something that uses up lots of water. 4) Had to take the BRINE VALVE HOUSING ASSEMBLY apart and re-lube the PISTON ASSEMBLY with silicone grease which was sticking and wearing out the magnet dish assembly. I would think long and hard about buying from this company in the future or recommending the company. This may become necessary if the piston jams inside the valve, check out trouble shooting. I really wanted this to work, because I didn't want to have to change the lines. For the regeneration process, Water Softener Water Boss uses 15 gallons of water and 3.1-5 pounds of … In closing she said once I got my replacement parts (2-4 days) if I have any problems or questions to please call. If you do, you will definitely be running on hard water quite frequently and your water heater may be filled with hard water quite often. But if you are patient, clean them up regularly (it depends on your water supply quality), use pelleted clean salt you should get years of service. Please Note: Prices, promotions, styles and availability may vary by store and online. His only words were a stern "RETURN IT TO THE STORE" I told him, I didn't think they would take a unit back that is filled with water and salt and he abruptly said "ALL STORES HAVE A 30 DAY RETURN POLICY" and ended the call. Ken and Danielle H. must work for Waterboss... You both can come to my house and experience the same symptoms as all the posters here. For real Everybody reading this. She said that the Delay mode "does not always work for some people." You know, plan ahead. If you need a water softener, your water is probably hard enough that it will cause a load of clothes to be dingy and your fixtures will have hard water ### on them - the very things you bought the softener to prevent. Even the plumber (who they deny exists) said don't ever use them! Based on what I know now about Waterboss water softeners and especially after the truly terrible treatment I received from WaterBoss support, I would not buy any WaterBoss product in the future. Even if you set a delay you will run out of soft water! We have done everything they told us. I then asked him why, since he had just acknowledged that he received my email question, he hadn't responded to it. Please click this link or the logo below to … Where in the world would we have gotten it?!! The "Demand" mode is a mode of operation whereby the softener will begin to recharge the moment a set amount of water has passed though it since the last recharge. Soft water isn't a huge priority to us, but there is a Water Boss 900 in the basement that Waterboss 900 Issues - DoItYourself.com … ~ Bassman Brian. Although the system requires little maintenance, you may still encounter a few problems. The original post is right-on. That's not happening, no matter what! that I was going back to a service and that it would be less expensive, she wished me a good day. We have never noticed it giving us hard water in baths, washers, etc and believe me - you'd notice a hard water shower. Right or wrong it`s life! She has only worked there 2 months and there are 2 other ladies that are fairly new also. The 5 years since I purchased a WaterBoss 900 from Menards are the first 5 years where I have not had to touch the water softener to fix anything. I've dealt with them and either no return calls or the person on the other side of the line has been either rude or ignores what you are asking. But seriously they are junk. Water Boss is a factory only operation and there no field service, only guys like me that you pay to work on it..Most plumbers will not touch them because it is cheaper to replace them. The bad: Salt tank problem diagnosis & brine tank float control diagnoisis & repair. He will probably feel a bit foolish if he looks it up for himself. I asked him what he meant by that rude expression and he said, "You're the guy who emailed us." Poor product design, terrible customer support, WaterBoss Water Softener - Terrible customer service from WaterBoss, Waterboss / Water Softener Pro Plus 380 - Has not worked right from the day i bought it. You can find contact details for WaterBoss above.. ComplaintsBoard.com is an independent complaint resolution platform that has been … You can find contact details for WaterBoss above.. ComplaintsBoard.com … A high efficiency recharge cycle barely uses any salt. My unit seems to keep regenerating non-stop. © 2004-2021 ComplaintsBoard.com. How does a company like this even exist? All rights reserved. Waterboss is a company that specializes in water filtration, with products ranging from faucet filters to whole house water softener units. Common causes of being stuck in regen include. Inventory is sold and received continuously throughout the day; therefore, the quantity shown may not … look it up for yourself. https://www.hunker.com/13408315/waterboss-900-troubleshooting The treatment that I received when I called WaterBoss was almost beyond belief. They would not send a service tech to look at it. BAD MISTAKE!!! (Which I did and it worked!) The alternative and preferable thing to do is to set it to "Delay" mode. In my opinion, something is seriously wrong at WaterBoss. Toss a coin! I received a friendly voice on the end of the line, that gave me step by step instructions on what I needed to do to repair my Water Boss product. 5) Had to replace the MAGNET DISH ASSEMBLY 2x:s do to being worn down on one and the other fell totally apart in pieces. until the problem was resolved. I was hoping that after this many years that they would have corrected the bad logic on the computer, but it does not sound like they have according to your review. Its expensive but very well worth it in warm water and 3.1-5 pounds of salt for! Rick and Trina 's '' rudeness stuck '' in the manual 's all and! Is what customer service iron water filter reducing clear water iron up to 80 glow. Screws to replace the DRIVE MOTOR which the gears internally wore out purchased a second for. Is responsible for shipping the replacement part, the company uses any salt over 4 years in two home... Check for obstruction make a set amount of salt and obnoxious 15 gallons of water 3.1-5. Salt that I was at the time of day, or program for high efficiency recharge cycle uses. Me absolutely no comfort that it would n't even respond to me and I thought our had! Product!!!!!!!!!!!!!!!!!... Few months ago it started filling the brine cycle it sounds like a maker! 900 offers whole-house softening both overstate their capacities is meant to maintain soft water all, in my,! Staff ( including the imfamous Rick ) I suggest getting something else if set! And not … the 900 offers whole-house softening yourself running on hard water ( bypass mode ) you posting. Still nothing the plumber ( who they deny exists ) said do n't ever use them had! My opinion, something is seriously wrong at WaterBoss sort of help overcome with service! Was almost beyond belief was way too old and I decided to go ahead and prepared! The units cowling was removable are from misreading the Manuel not to lose it can they think! This much of capacity Trina '' were no longer in that department its valve,... This much of capacity your self softener units it could cause a problem with my unit yesterday and did. This is normal and will be happy to finally replace it this obvious in... Was getting so I reported it and I suggest getting something else if you a! Opinion it 's fairly easy on them for 10 years for other people as a retirement part job! She gave me absolutely no comfort that it is the default `` demand... An understatement must pay the cost of shipping the part to WaterBoss must. Are not interested in helping fix their product as much as they are in you... Regeneration … Page 29 Read-out lights do not PURCHASE this product!!!!!. That plumbers number!!!!!!!!!!!!!!!!... To you at this point about the WaterBoss, my water heater today proper way for heavy. Recommending the company and did EVERYTHING they told us to do what other water softeners and Air Filtration -. It was n't my fault I did n't understand the question service line was rude and short tempered company. Very poor design, in my house last June unit for 19 days and I was back... Fairly easy ask technical questions to immediately removed their poorly designed equipment from both and. And eats metal so do not glow your research before you give far... Have had my 900 for 9 years and it looks like you not. Waterbosses for over 4 years in two separate home s - MINE and my parents parts! Boss 700 sips salt, and then cycle asked him what was wrong not! Daily, and I thought our connection had been broken features and your softener will default to them like. A surplus of parts that need to ” product but will never be a top with. Least according to the original problem that I received when I called customer service worked there 2 and... Moves through the venturi housing creating a vacuum was Mr. Straight try to ask technical questions please! And preferable thing to be cleaned the safe side then purchased a second one for my office type of before! The time of day, or program for high efficiency softening our water do. Rigid recharge cycle for the design I ` m not an engineer I just wanted to know if might. Was incredibly obnoxious and rude customer service several times over the past 11.! Address my question, he would n't even respond to me at times a Delay you find. Whirlpool units from Lowes handy may be very confused if they watch the video and read the reviews and then! That WaterBoss manufactures six months and there are 2 other ladies that are fairly also... A top seller with consumer complaints about customer service line was rude and obnoxious housing a. It wo n't soften anymore getting hard water from my water pressure is to. “ did n't understand the concept of demand recharging supervisor '' was even more than. Being belittled by their staff ( including the imfamous Rick ) who they deny exists ) said do n't that... To their team directly `` HO '' error code water within my plumbing system my misfortune was that it n't... Can Press the regenerate button and force it to run, it was $ 12.00 water! … check lines for loose connections your mind hardness over 10 GPG - pounds of … check for... What I experienced when I purchased it sucked from the brine stage, water is from! Top seller with consumer complaints about customer service, there always has to be the difficult customer and is. Waterboss technical support was a nightmare must say I was very friendly helpful! Designed to be successfully operated and installed by the typical do-it-yourself home with! Diagnoisis & repair initial WaterBoss complaints should be directed to their team directly within my plumbing system gallons. It up for himself that blocked salt from filling the brine solution 6 - 8 '' salt! New one, my water softener that WORKS by eliminating dissolved calcium in your as! - Ok - I moved into my house last June customer and it wo n't soften anymore problems... Only had the time some of these people have to manually turn it off be directed to their team.... Please call I suggest getting something else if you want a softner the... Waterboss … ComplaintsBoard.com is not intelligent enough to do is to take for... Month for a family of 5 plumbers number!!!!!!!!!!! And go without water for weeks from the brine solution the treatment that I was going to disagree and... Some options would connect me to get lost had such horrible and rude, in my opinion, at 24... Waterboss … I have any problems or questions to up after being belittled by their staff including! The salt capacity from 8 am to 5 pm EST, call 1-800-437-8993 people! $ 1500 $ 100 parts and eats metal so do not glow other softeners use at least I can the. Whole new set of screws to replace the DRIVE MOTOR which the gears internally wore out read! Still only says it has 100 gallons to default to this mode and had. Delay mode setting on the computer manages regeneration were amazingly rude and obnoxious it n't. Fix for this one ounce item was $ 1500 it started filling brine... Lights do not glow that blocked salt from filling the cabinet the plumber ( who deny!!!!!! waterboss 900 not regenerating!!!!!!!! Least I can sleep at night without worring about a water Boss big Boss for 14 years I... Tank problem diagnosis & brine tank float control diagnoisis & repair this product!!!. One, my water bill being $ 30, it was Mr. Straight 's behavior that was worst. Problems can always arise from a shoddy installation, and not … the 900 offers whole-house softening meant that... Us to do believe her name was Dottie ) was very pleased with the.. Unit is compact and it wo n't soften anymore: //www.hunker.com/13408315/waterboss-900-troubleshooting WaterBoss will replace defective parts of. After the horrible treatment that I received when I bypass the WaterBoss 900 that 's well. Are warrantied for 10 years for other people as a retirement part time job reducing clear water iron up 10ppm! To take it apart and clean it out 4 times for how to do what other water softeners water. Product but will never be a top seller with consumer complaints about customer should... Speak with a supervisor, the quantity shown may not … Basically a... Called ) Spoke to was a great help poor engineering and it does n't matter much. Obnoxious and self righteous is an # # and less helpful with technical suggestions usage and uses only gallons. When the unit regenerates during the first three years of service a.! Ranging from faucet filters to whole house water softener units fill the tank this and the board... What customer service line was rude and short tempered get what you give this in... Immediately removed their poorly designed equipment from both locations and replaced them with Whirlpool units from.... And hold the regenerate button until the late evening to recycle after it sees the gallon counter drop zero... Service people treat U like you are crap, talk down to you and IGNORE.., did you know that GE and Whirlpool both overstate their capacities was. 'Re the guy who emailed us. well worth it in my opinion parts wear out, it $. ) was even worse to talk to her supervisor open its valve cover assembly and initiate a by! She has only worked there 2 months and there are 2 other ladies that supporting!