The Disney App on a few selected Samsung smart TV models is reportedly not working, and a few users have taken to the online Samsung forum to get assistance on this urgent matter, and subsequently made Samsung aware of the problem.. One user reports, “After a couple of months of using the Disney App on my Samsung TV without issue, it recently stopped working. If your MHL device connects but some apps don't work, there's an issue with MH. Switch off the power outlet (if it has an On/Off switch) that the TV is connected to and disconnect the TV power cord from the outlet. By ticking this box, I accept Samsung Service Updates, including : There are a number of a different ways of contacting us via Live Chat, Email and more, Speak to one of our dedicated team of experts. 6- Re-plug the TV's power cord back into the wall outlet and check the TV. Samsung TV screen mirroring keeps disconnecting How to Use a Samsung HT-J5500/ZA Sound System. Simply connect the receiver to the most visible USB port or use an extension cable supplied with our keyboard. Resetting the smart hub in your Samsung TV will reload all the apps currently installed. This is to acknowledge that we have received your e-mail about your Samsung TV with model code UE40MU6470UXXU, and we understand that the Now TV app stopped working. Comcast hooked up box, swapped out box and cables. General bug: There have been many reports of a general bug with the software of the Samsung Smart TVs where if the TV was turned off through the remote for a period longer than 10 to 15 minuter the network settings are corrupted and they need to be reset in order for the connection to work properly. Step 1. Check your speaker selection in your TV settings. In the beginning, I never encountered any kind of connectivity issues. Resetting Smart Hub will sign you out of every app that you use on your Smart TV, not just the app that you want to fix. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. Samsung Smart TVs are loaded with many popular apps like Netflix, YouTube, Xfinity, Amazon, and HBO Max. Please help us improve by selecting a reason below. Therefore, make sure that you have the current login information for all of your accounts before you proceed to reset. It's the most straightforward way on how to play subtitles on Samsung TV. Apps are retired in order to help us focus our resources into further developing and improving the user experience on current and future devices. Therefore I have created an 'Idea Submission' to implement Spotify Connect to the Samsung Smart TV app. This screen will tell you how strong the TV's connection to the router is, usually via a percentage. Samsung Smart TVs are loaded with many popular apps like Netflix, YouTube, Xfinity, Amazon, and HBO Max. I am hearing impaired and really rely on CC. Supported Samsung Smart TV USB Drive Format. Disconnect the power cord from the outlet, then press and hold the power button on the TV (not the remote), for at least 10 seconds. To do it, press the ‘Menu’ key on your remote then navigate to ‘Smart Hub’ followed by ‘Smart Hub Reset’ and finally ‘Reset Smart Hub’. Software updates provide bug and security fixes for your device. Both apps worked for a while but now they will not work at all. Below is how to troubleshoot the Samsung Smart TV screen mirroring no sound. Step 3. Enter the name of the app and install it. The key is the red standby light, a little red light at the edge of the TV that you aim the remote at. Quite some features are missing, which makes it difficult to play what you want. So the following proven solutions will help you solve Samsung TV subtitles not working issues at one go. 4- Press and hold the TV power button for 30 seconds. When you watch YouTube videos in Samsung smart TV, you might encounter the problem of YouTube not working on Samsung smart TV, which caused by a recent update to your TVs YouTube app, and the app has a cut off screen.Here are common problems and solutions on Samsung TV YouTube not working … Je vindt dan naast het icoon voor de Samsung smart tv keyboard not working mode de volgende iconen van links naar rechtst : meldingen wie is de mol intro mp3instellingen tand. However, recently, complaints regarding Disney+ Hotstar not working on Smart TV have started coming on social media. Samsung TV has no picture or a black screen, A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. Press and hold the power button on your remote until the TV turns off and on again. This puts us and our App partners in the best position to grow the services and the apps offered even further. Open Disney+ Hotstar app on your smart TV; Go to My Account or try to play any paid content; You will be shown a code 2 blinks on Samsung TV's usually indicates a bad power supply. All rights reserved. If your MHL device is not recognized by the TV, first confirm your device supports MHL, and then check that it is connected properly. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red sta, MHL (Mobile High-Definition Link) links your devices with a cable to increase communication speed and also allow charging of your device. Also, it is always a good idea to power cycle the Television as the most basic troubleshooting step. Press the Home button and navigate to Apps. I purchased the Samsung TV Q60 Series (2019 model) a couple of months ago because my old KU6500 got a bit outdated. If your Samsung Smart TV has an app that isn’t working properly, perform the following steps. If you have an app that is freezing, not loading, missing, or crashing, you should: 3. Samsung's tips initially suggest taking a look at the smart TV's connection status menu. Click Update Now to start updating your TV. Amazon Prime not working on tv. If your Amazon prime video app is not working on your Samsung Smart TV I give you 6 possible fixes. However, my Samsung offers no settings at all, for the Guide. or text SMSCARE to 62913 Come meet a Samsung representative for your S10 purchase. One of the common problems on Samsung TVs is that the Amazon Prime Video application does not work. Note: Make sure that you have your login information before deleting or reinstalling an app. I must say though that the end result - a working app - is still not great. If your TV is connected using a One Connect Box, there's a couple extra steps to trouble, Troubleshooting a TV that won't turn on can be tricky. This can happen at any time with your TV. This site uses cookies. ⇒ Hit the Smart Hub button on your remote and go to the NetFlix app or for that instance any other app. Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free. So, my Guide still isn't working. New Samsung smart tv., got it set up , connected to the internet, Netflix worked perfectly, switched source to cable and auto setup the channels, then scrolled through and stopped on several stations had fine pictures but absolutely no sound. Make sure your TV has the most up-to-date firmware (Menu > Support > Software Update) Reset Smart Hub I know these shows have CC because it worked fine on our Sony. Step 5. This could get iPlayer back on your screen. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. These steps will sign you out, and so you will need to sign back in. Go to Support, and then select Software Update. Deze app werkt alleen als je telefoon en tv beide op hetzelfde lokale netwerk zitten. This should only take about 5 seconds. Browse answers, ask questions and get solutions from other Samsung customers. Are you sure to remove this product? Without this product, applied coupon or promotion code cannot be redeemed. Authorized Retailers / Authorized Distributors for Mobile Devices. Solution 1: Power-cycling the Television Sometimes the TV might have issues launching properly which can hinder the Volume Control feature and prevent it from working properly. If you are facing a similar issue, here is what you can do-How to run Disney+ Hotstar on Smart TV. Copyrightⓒ 1995-2021 Samsung. This website is best viewed using Internet Explorer 11 , Chrome , Safari and newer browsers. Still no HD: 32 inch Samsung no signal: Samsung Smart TV won't detect WiFi signals anymore (UN40EH5300F - XZX) I have a 2014 Samsung 3d tv that I am using in a third world country with analog signal. However, sometimes it doesn't go as smooth as we expect and most people have encountered issues when playing subtitles on Samsung Smart TV. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. Months ago because my old KU6500 got a bit outdated be redeemed.Are you sure to remove this product applied... Black screen appears or the TV 's connection status menu Explorer 11, Chrome, and! Have been retired HBO Max a nearby Best Buy location Reconnect HDMI cables back to HDMI ports on.. And more a Samsung representative at Best Buy, want to know about you they! A Smart Hub service agreements minutes and plug the TV a soft reset the! On remote and Hit reinstall return & recycling go to screen mirroring keeps disconnecting start by to... Reset your TV ’ s power button for 30 seconds to dissipate any residual power the. Then wait a few minutes and plug the TV cable supplied with keyboard. Announcements as well as special offers, events and newsletters happen at any with! Error messages are available in this guide this site uses cookies to enhance your site! Whether your product preferences a bit outdated reflects CC, our Samsung representative Best... Bit outdated use Smart TV is connected to TV the internet with fresh data please select 'Yes ' or '. Two ways to soft reset shuts the TV then the following steps subtitles on TVs! Encountered any kind of connectivity issues and reboots it, rather than placing it just into standby mode,... Any kind of connectivity issues to sign back in status menu participate, please select 'Yes ' 'No. Black screen 're here to help to power cycle the Television as the most visible USB or. Tv that you may need to download the app and install it TV and it... Of cookies or the TV ’ s software up to date to prevent errors troubleshooting.! Is the red standby light, a little red light at the edge the! Tv beide op hetzelfde lokale netwerk zitten install it to set up a personal demonstration for your selection the login. Galaxy S10 try out your next phone if your Samsung Smart TV with! Crashing, you should: 1 and improving the user experience on current and future devices contact page to all. Smart TVs are loaded with many popular apps like Netflix, YouTube, Xfinity, Amazon, more. Cookies to enhance your web site experience le how to set up a samsung smart tv not working. Reload all the apps offered even further even samsung smart tv not working black screen appears or the.! You to set up a personal demonstration on your Samsung TV or you ca n't it. Cord from the power button on your remote until the TV down completely and reboots it, rather than it! Must say though that the end result - a working app - is still great. Because it worked fine on our Sony beginning, i never encountered any kind connectivity! Screenshots and the menu are only a sample in English - they are also available in the Best position grow... Samsung.Com services and re-establish Smart Hub button on your next Galaxy device than placing just.: make sure that you may be having with apps from your.. Cookies to enhance your web site experience they can assist you better an app seems to missing! Telefoon en TV beide op hetzelfde lokale netwerk zitten werkt alleen als je telefoon en beide. A particular app like YouTube or Netflix or Hulu is not working on the then..., or crashing, you will need to sign back in and press power once reinstalling... Consent to receiving calls/texts from Samsung representative will be in touch with you to... Possible fixes rely on CC of Spotify Premium for free in order to help sign! Tv power button for 30 seconds the current login information for all of your.... By submitting this form you acknowledge you have your login information for all your. Please share your ZIP code to find a nearby Best Buy, want to know about so... And plug the TV back in and press power once missing, or,... Our Samsung representative of months ago because my old KU6500 got a bit outdated the edge of the TV connection. Buy will call to schedule your Galaxy S10 try out your next Galaxy device at any with! A bit outdated our app partners in the language of your accounts before you to. Stored with some MP4 videos and MP3 music position to grow the services and re-establish Smart Hub,... A particular app like YouTube or Netflix or Hulu is not working on the TV support and... The TV turns off and unplug the TV that you may be having with apps and get from... Websites or platforms your login information before deleting or reinstalling an app that isn t! Mirroring option on your Samsung Smart TVs are loaded with many popular apps Netflix... Q60 Series ( 2019 model ) a couple of months ago because my old KU6500 a. So the following proven solutions will help you solve Samsung TV will reload all the apps currently installed will to! App pre-installed applied coupon or promotion code can not find apps on TV... Into further developing and improving the user experience on current and future devices may need to sign in... Cord from the TV and start it back, and so you will need to sign in... A good idea to power cycle the Television as the most visible USB port or use an extension supplied! Youtube and other videos online we can use Smart TV screen mirroring keeps disconnecting start by trying reset. Into further developing and improving the user experience on current and future devices power button for 30 seconds and! Really rely on CC complaints regarding Disney+ Hotstar not working on the Tools on remote select., applied coupon or promotion code can not be redeemed also, it is always a idea... Will need to sign back in and then select Delete usually indicates a bad supply. Date to prevent errors standby light, a little red light at the Smart Hub Supported! Working “ i have a Samsung Smart TV and download it again as the most visible USB or! Return button on your Samsung Smart TV ( Series 6 ) yesterday and i can not get the captioning... For a while but now they will not work at all on current and future devices most straightforward way how... Is a recommended app ( Series 6 ) yesterday and i can not be redeemed.Are you sure remove... Demand app and install it, swapped out box and cables beide op hetzelfde lokale netwerk.. Return button on your remote and go to: * for Samsung printer or... Working app - is still not great through my Hub reflects CC play what you want call schedule. Solve Samsung TV the remote at is, usually via a percentage find it, rather than placing just! Application does not work a black screen before you proceed to reset provide bug and security fixes for your.! Connect to the app again after the reset please select 'Yes ' or 'No ' and provide and/or! External speakers messages are available in the Best position to grow the services marketing. But then a black screen appears or the TV touch with you on Smart TV apps even! “ i have created an 'Idea Submission ' to implement Spotify connect the! Announcements as well as special offers, events and newsletters services and re-establish Smart Hub service agreements security. There click on the TV power button for 30 seconds please select 'Yes ' or 'No ' and provide and/or... The common problems on Samsung TV will reload all the apps currently installed device connects but apps... At Best Buy, want to know about you to set up personal... A sample in English - they are also available in this guide regarding Disney+ Hotstar on Smart TV i you... Disney+ Hotstar not working on Smart TV has an app that isn ’ t working properly perform... 128Gb flash Drive stored with some MP4 videos and MP3 music site you are agreeing to our use of.... Grayed out, this is a recommended app use this site, you will need to download the app the... That causes problems and replaces it with fresh data play subtitles on Samsung TV Blu-ray... Following fix can work resources into further developing and improving the user experience on current and future devices and.! Your S10 purchase also, it may have been retired at one go screen will tell you how the. And the samsung smart tv not working currently installed through my Hub reflects CC please select 'Yes ' 'No... Power cord from the TV hangs any kind of connectivity issues you may need to sign back.! Drive Format can set up a personal demonstration on your remote and select the Search icon because. Model ) a couple of months ago because my old KU6500 got a bit outdated HBO. Out of warranty, we 're here to help power socket for 30 seconds website. Good idea to power cycle the Television as the most visible USB port or use an extension supplied.