Can a seller refuse to ship if warned there is a high likelihood of the item not arriving? Ebay said since they have signed the package,they have 3 days to refund,else Ebay will do it for them. Ebay will FORCE a refund if required from the seller. Appeal eBay's decision about a return or missing item for buyers. Seller said the shipment could not be stopped & that I should refuse delivery. Amazon and eBay often issue refunds before the seller receives the return, and buyers can take advantage of this and never send the item at all. So I immediately requested for a refund, and eBay said that the seller would get back to me within three days to days in, my request has been denied so I messaged the seller to see why it was denied. This update also enables a streamlined returns experience for buyers by providing them immediate access to return … The only difference between a seller whose policy is No Refunds and a seller who accepts refunds is who pays for the return shipping. I have an eBay seller marking up my Amazon prices and then ordering from me and having me fulfill their orders… I know many will say that’s capitalism at its finest in a free market… I don’t totally disagree. While most sellers offer a returns policy equivalent to Amazon.com’s, some seller returns policies may vary. Seller was notified * minutes after incorrect purchase was made. For a DOLL !!!! We’ll send an email to your Messages - opens in new window or tab with the subject line “Send the item back” with all the details of your return request. A seller refuses to return money on eBay? **Not currently supported by eBay in-flow returns service. I am registered on American eBay. PO Boxes or parcel lockers can’t receive ParcelPoint returns. Is there any TIME LIMIT to the return policy? But i have to submit postage details before the 29th or the case will close and I wont receive my refund. The item shows as eligible for PayPal seller protection. You can send them a return label or set up the listing to offer free returns that provide a label automatically to the buyer when they request a return. T or F? Yesterday I purchased a phone from eBay for $500, I then paid for it today through PayPal. I recently purchased a new Keurig K450 from a seller on ebay. I sent the package back last week, but the seller won't sign for it and won't reply to my messages now either. If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Buyers can return items just within the allowed return period to apply more pressure on the seller to process a refund quickly. The water reservoir has a huge crack running up and down it that leaks water. The package was shipped quickly and the item is in great condition. A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … Seller Return Policy When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return will be sent back to the seller instead of Amazon.com. Preventing returns is about more than protecting the seller rating and feedback score. The buyer did not return the damaged item, but eBay Resolution Dept. Delivery was dropped @ porch. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. Disputing feedback you received If you believe the feedback you received from a buyer isn't accurate or fair, you can try to resolve the situation by either replying to the feedback, or requesting a feedback revision. I need eBay to make this, right! To change your handling time from the eBay mobile app, go to your Preferences screen, and select Handling Time. Adopting the right approach to returns can not only have a positive effect on your sales but also on whether your buyers return. Before opening a return - please contact us so we can find a correct way to handle you issue. FedEx instructed me they must create a "call tag" to pick the item back up and send it on the way but they refuse. It was received within 10 working days. eBay initially advised he had the right to refuse the return… Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. The buyer chooses the wrong return reason. I was letting my daughter on my phone for a while I was cooking and she accidentally purchased a $50 Sports doll from eBay $50!!!! The buyer is insisting on a return with full refund. Hi there, i sold a wood burning Dover stove, which normally go for around $320 but i sold it for around about $170. If you or your buyer are in a remote location, ParcelPoint may charge a surcharge of up to $12. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. Once recieved though, I realized I had ordered it in a different edition than what I wanted and I take the blame for that, as the seller sold their item as described. The $**. The funds are then transferred from the seller's PayPal account to whatever source the buyer used to fund the payment, and the transaction fees the seller paid to eBay are refunded by PayPal. You get a refund. It does add some confusion to the return process though. The eBay return label service allows buyers to print a pre-paid postage label for sending an item back to the seller. Seller sent me a dress that was 'new' but is actually broken and wont stay shut. A 30-day satisfaction guarantee unless otherwise stated in the listing. Seller bought item, repaired it and is demanding money. The item is heavy, expensive and electronic in nature. The seller refuse to send return label I want ebay to step in GetHuman4914155's customer service issue with eBay from June 2020 User account menu • Buyer wants a return but refuses to return item. If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Now a customer is contacting me directly for a refund, but the order isn’t even in his name. Fed Exp does not offer insurance,it offers indemnity-$100 max for lost or damaged item,if jewelry (watches are jewelry),$1000 max. What will happen if eBay Seller refuse to receive the return? I then asked him to refund the money through PayPal, he said he could not because he had reached his "limit". The seller refused to refund the item, directing me to his returns policy, which denies customers the right to return items. *These prices cover returns between metropolitan and major regional areas, including interstate returns (e.g. If you’re using eBay on a desktop device, you can change your handling time by selecting the Handling Time field when you list an item, and then making a selection from the drop-down menu. The seller already said on the return request that he would accept the return - it's only in messages to me that he is saying now that he won't accept it, or refund me for that matter - so would Ebay then just look at the fact that he "officially" accepted the return request, and turn me down for my refund? However, the listing did say he accepts returns. 3 min article; Best practices for avoiding and handling issues with buyers. I thought buyer had to RETURN an item to get a refund. No invoice or packing slip was included. No option to decline. The eBay return label service will be offered when: a buyer requests to return an item purchased on eBay.com.au; the seller accepts the return request; Paypal decided in my favour in a case to get me a refund. I bought a phone for cheap in late August from a German seller. When the seller accepts your return request, you’ll either receive a return shipping label from eBay or the seller, or you’ll be asked to purchase a label directly from a carrier. Veles offers free returns in accordance with eBay return policy. The seller has a 100% feedback and the item description said that the item was fully functional, implying that it had no problem. The package never arrives. PayPal Overrules eBay Seller's No Refund Policy: by: Ric : Fri Jan 18 12:15:08 2013: eBay and PayPal could easily take steps to avoid these kinds of false claims but they refuse to do so because of the company's anti-seller bent. I recently bought at item as Best Offer. This sounds quite simple, but the confusion comes when the seller doesn't have sufficient funds in their PayPal account to cover the refund. Appeal eBay's decision about a return or missing item for buyers. Return shipping. We do not get a choice in the matter is the blunt answer to the question. Anyway, in the case, they responded with telling me to send back the item, and ebay's final decision was the same. In cases where the item they’ve received is the wrong one or doesn’t match the description, doesn’t seem authentic, or is damaged or missing parts, the seller is responsible for return … The seller then emailed me and informed me that he only excepts money through bank deposit. About return and refund, it seems that Paypal need to confirm the seller receive the return before starts refunding to the buyer. Seller refuses to accept return. It arrived today and all I can say is, wow. Seller should THEN take it up with Fed EXP. There are four seller levels, Top-Seller Plus, Top Seller… decided to give him a full refund and charged my PayPal account. eBay encourages all sellers to offer a competitive return policy; you can choose to offer anything from no returns to 60-day free returns depending on your business model. How you manage returns on your listings is an important part of your customer service. Because eBay refuses to believe it. They refuse to do absolutely anything. I've now presented eBay with a recording of FedEx saying it's eBay's fault and they STILL won't do anything, telling me it's up to me or FedEx. The seller sent me the wrong item, and when I let them know, they told me to start a case about it so they can help me. /r/Ebay The unofficial eBay subreddit. 74.8k members in the Ebay community. Beginning September 14 th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. 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